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By 'Dr. Rebecca' Staton-Reinstein

TABLE OF CONTENTS

The Context for Quality
Situational Analysis	7
What is Quality?	10
Quality Assurance	14
Quality Control	15
Quality Improvement	16
Who is responsible for Quality	18
Build the Quality Functions	19
Basic Set Up Steps	20
Planning Guidelines	21
Strategic Planning	23
Process Model	27
Maturity Models	35
Bookends: Requirements	38
Bookends: Change Control	44
Bookends: Configuration Control	45
Partnership Model	46
Project Management	49
Establish Quality Assurance	51
Establish Measurement	53
QA Responsibilities	56
Establish Quality Control	58
The "V" Model	58
Unique Talent of Testers	62
Tester Involvement in Life Cycle	63
Inspections	65
Automated Test Tools	70
QC Responsibilities	71
Establish Quality Improvement	73
IT Quality Improvement	75
Strategic Uses of Data	77
Quality Improvement Responsibilities	79
Cost of Quality	81
International Standards	86
Sarbanes-Oxley Act	87
What do we need to know?	90
Plan Quality Implementation	92
Appendix A
Survey Basics	95
Vendor Selection Matrix	98
Force Field Analysis	100
Pareto Chart	103
Cost of Quality	105
Root Causes of Analysis	106
Guidelines for Procedure Writing	109
Process Model	110
Process Flow Analysis	112
Appendix B
ISO	115
MBNQA	117
Six Sigma	118
Capability Maturity Model	119
Capability Maturity Model Integrated	122
SPICE	124
TickIT	127
Testing Maturity Model	128
Dr. Deming's 14 Points	130
Appendix C
References	134
Quality Glossary	139
Biography	140

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