Changing Behavior- Why Rewards and Punishments Often Aren't Enough

Every employee is different and needs a different approach. There is no one-size-fits all when it comes to encouraging employees to perform and improve. Learn to apply the latest understanding of what engages today's employees and get the results your organization needs. Today's workforce is mobile and unwilling to stay in a job where appreciation is rare or where the person is not making a difference. You are judged on the quality of work of your team members, which means you must help them perform at their best. Learn to get the results you need while building a dedicated team.   



Customer Relationship Management: Strategic Methods To Manage Relationships 

Today, software tools are used to manage the "mechanics" of customer relationship. However, you cannot rely on software to manage your relationships with customers. This is the human interaction which must take place. Acquiring the right customers in the first place and then discovering their ever-changing needs goes far beyond interacting with a screen. Successful organizations, spend time talking with customers, asking questions, responding to verbal and non-verbal cues, finding customers' un-expressed desires, helping customers articulate these, and then meeting these new needs.



Project Management for Human Resource Professionals

Human Resource professionals are often given "extra" assignments. When we look at these special requests, we realize they can be managed as projects, even though they are not thought of as projects. Project management is the art and science of getting results by turning customers desires into concrete products, services or information by following established procedures in a defined sequence. Organizations use projects to achieve their strategic needs, which cannot be attained through everyday operations. A project is is a problem scheduled for a solution. The key to a successful project is beginning with a clear definition of the business problem: What is the gap between what we have and what we want?



Critical Thinking and Creative Problem Solving for Better Decision Making

In today's face-paced work environment, decisions and requests for action are bombarding you constantly. If you make these decisions in "firefighting" reactionary mode, you are likely to make mistakes. Be proactive and think critically using simple tools to increase excellent decisions, solve problems, and take the action to get the best results. Increase decision accuracy even when information is limited. Challenge all assumptions and seek alternative information.


Project Management for Administrative Professionals

Faced with a large new assignment and no experience or training in project management, it is easy to lose confidence. When you use the basic tools and techniques of project management, you can tackle roadblocks or risks with proven approaches anyone can adopt. You will be in a strong position to prevail and prosper. Banish your doubts and get the successful results you need. Apply these useful methods on your “regular” assignments as will as “extra” assignments.


Risk Management for Human Resources

Human Resources is called upon to manage risks as part of its function whether you are developing a major new hiring policy or planning a training program. HR managers are faced with unique risks related to local, State, Federal, and international regulations. You must analyze and plan to mitigate risks systematically, including the unexpected. Learn simple, proven tools and techniques to identify, analyze, and prioritize your risk plan. Avoid "firefighting" and manage risk strategically. Be ready to respond not react.